Contact Centre Adviser
for a Temporary role is
£23,161

Per Year

TASKS

• Acquire and maintain knowledge of products or services to assist customers effectively..
• Adhere to predefined call scripts or guidelines to ensure consistency in communication..
• Answer incoming calls from customers seeking assistance, information, or support..
• Engage with customers through various communication channels, including phone calls, emails, and online chat..
• Enter and update customer information accurately in databases or customer management systems..
• Focus on providing excellent customer service to enhance customer satisfaction and loyalty..
• Maintain accurate records of customer interactions, inquiries, and resolutions..
• Make outbound calls for follow-ups, surveys, or to provide updates as needed..
• Provide information, troubleshoot issues, and address customer inquiries with a focus on resolving concerns..
• Use critical thinking and problem-solving skills to address complex customer issues or escalate when necessary..